At WebDevFirm.com, we’re committed to exceeding your expectations and delivering a final product you love. This page outlines our refund policy to ensure a smooth and transparent process.
Refunds
We understand that circumstances can change, so we offer the following refund options:
- Full Refund: Receive a full refund within 24 hours of purchasing any of our services. After this period, you’re eligible for a full refund as long as we haven’t started designing or developing your project.
- Partial Refund: If you request a refund after design or development has started but before your website goes live or the final product is delivered, you will receive a 50% refund.
- No Refund: Unfortunately, we cannot offer refunds once your website is live or the final product is delivered. This is because significant design and/or development work has been completed at this stage.
- Refund for Uncompleted Services: If, for any reason, we are unable to complete a service you ordered, you will receive a prorated refund based on the amount of work delivered.
Ensuring Your Satisfaction
We want to ensure your website runs smoothly after launch. We offer the following complimentary support for websites that we develop:
- Free Bug Fixes: We’ll fix any bugs or technical issues identified within 90 days of your website going live, free of charge.
- Free Revisions: We understand there may be minor tweaks you’d like after launch. You’ll receive minor content and design edits free of charge for 30 days after the website is live.
Additional Support
If you require further support beyond the complimentary offerings mentioned above, we’d be happy to discuss extended maintenance plans or additional development work. These can be tailored to your specific needs and will be quoted separately.
How to Request a Refund
To request a refund, please contact us via email at orders@webdevfirm.com within the timeframe outlined above. Please specify the reason for your request along with the order number.
We’re Here to Help!
If you have any questions about our refund policy, please don’t hesitate to contact us. We’re here to ensure a positive experience throughout the entire website development and/or graphic design process.